The License Reclaim process is required to move an SEL from one computer to another. How Do I Move the Single Electronic License (SEL) Version of IDEA from One Computer to Another? The app should download and install automatically. If you aren’t sure who the account holder is for your company, please contact the helpdesk and we’ll help you get that information.ĭownload the most recent version of your app. Only the Marketplace account holder will be able to access the account. Note that the Marketplace login is user specific. You should get a message indicating that the import has completed. dpack file.Ĭlick SmartAnalyzer > Management > Import Apps.Ĭlick Start Import Process. You should see a list of your available downloads.ĭownload the most recent version of your app. If you aren’t sure who the account holder is for your company, please contact the helpdesk for assistance.Ĭlick on Media Library. Getting apps through the Marketplace website. You will only be able to install Marketplace apps in the installation of IDEA that has a license matching your app. Note that Marketplace apps are license-specific. There are two methods to get your Marketplace apps through the Marketplace website or through the IDEA application. How Do I Download & Install My Marketplace Apps? Help Desk hours are 7 AM - 7 PM Central, Monday through Friday.

We can quickly generate a link and send it to you. Be sure to include your name and company name. You can also contact the Help Desk to get a download link. Once logged in, click Downloads > Download IDEA to get access the latest version of the software. If you don’t already have an account, you can create one by clicking the “Create your account” link on that page. Enter your email address and password then click Log In. Among other features, you can also download the IDEA software from this site. Supported users have access to the CaseWare support site. If it has been longer than 30 days since you ordered IDEA, this method will not work for you. The URL in this file is only good for 30 days. This will take you to a page where you can download the software.

To download your software, simply copy the URL and paste it into the navigation bar of any web browser. This file contains your IDEA license keys and a URL printed at the top.

Our delivery team sends an email containing a text file when the software is first purchased. There are a few ways that you can get access to your IDEA software installation files.

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